Date Submitted :

December 15th, 2008

Length of time hosted by this company :

1 - 6 months

Overall Rating :

2 out of 5

Reliability :

4 out of 5

Support :

2 out of 5

Pricing :

2 out of 5

Verdict :

I did some copywriting for a client who had GoDaddy "design" her web site. Really all they did was cut and paste the provided text into one of their templates. They did not even complete the job. They left out the metatag descriptions and keywords as well as other things that the average person would not know were missing upon inspection of the site. After approval to publish was given, the site administrator found that these things were missing and had to place them in themselves or use their editing minutes to have GoDaddy make the changes. Their design service is a scam.

Submitted By :

WebDsigner

Submitted From :

Web Hosting Jury

Submiter IP :

67.190.150.129 

Date Submitted :

December 9th, 2008

Length of time hosted by this company :

Less than 1 month

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

2 out of 5

Verdict :

Choosing Go daddy was the worst online decision I've ever made. Average customer service wait has been over 10 minutes no matter what time of the day. Website Tonight is the WORST part of Go daddy! If they had another way to create a website, I wouldn't rate go daddy so poorly. The server has timed out or never loaded so many times, and so much of my work and time is wasted. The server is SO SLOW.

Don't believe it's just 9.99 for the year- because if actually want to create your website with a decent service and traffick it, it's going to cost you another monthly fee. NOTHING IS FREE OR INCLUDED with go daddy! Terrible and impatient customer service to boot! They always try to rush you off the phone!

Submitted By :

Erin

Submitted From :

Web Hosting Jury

Submiter IP :

98.15.195.87 

Date Submitted :

September 30th, 2008

Length of time hosted by this company :

More than 3 years

Overall Rating :

4 out of 5

Reliability :

4 out of 5

Support :

3 out of 5

Pricing :

5 out of 5

Verdict :

I have many domains hosted on a single account at GoDaddy. The hosting works great. It has been reliable, reasonably fast PHP and MySQL services. Reasonably easy to configure, etc. There are very serious hosting solutions out there that cost many times the GoDaddy price and are only a little better for web hosting.

The email service has been spotty. Incoming email messages are sometimes bounced for no apparent reason. GoDaddy support has repeatedly denied bouncing anything on my email account but several credit card companies, banks and others have recorded bounces sent to my account so it isn't just a random one in a million type of problem.

Also, the SMTP (outbound) mail gives me hickups all the time. It takes two tries about half the time when hitting the send button. This is on multiple email programs, multiple operating systems and it still happened the same. GoDaddy support kept wanting me to check the email settings, etc. but it was their servers rejecting the first connection frequently.

Bottom line, hosting OK for the price, mail not so good. I haven't found good reviews of mail only hosting for multiple domains so I am still with GoDaddy looking for mail hosting at a fair price.

Submitted By :

Ken

Submitted From :

Web Hosting Jury

Submiter IP :

150.169.15.133 

Date Submitted :

June 2nd, 2008

Length of time hosted by this company :

1 - 3 years

Overall Rating :

1 out of 5

Reliability :

2 out of 5

Support :

1 out of 5

Pricing :

4 out of 5

Verdict :

Had them as host for the past 2 years and they suck balls. They made it really hard to access your account and then went ahead and charged for services they didn't even give or were even asked for. When you try to contact billing they are the biggest assholes on the planet. I'm thinking they must hire former bill collectors because they are that rude. Had to get my credit card company involved because of the pathetic lack of service.

Don't even think about registering with this poor excuse for a company, you'll regret it.

Submitted By :

Steve

Submitted From :

Web Hosting Jury

Submiter IP :

205.173.35.131 

Date Submitted :

May 12th, 2008

Length of time hosted by this company :

6 - 12 months

Overall Rating :

1 out of 5

Reliability :

3 out of 5

Support :

1 out of 5

Pricing :

4 out of 5

Verdict :

Been with Godaddy now for about a year. I have to say having been with many different hosting providers Godaddy is among the worst.
This is mostly due to their TERRIBLE customer support...or should I say non-existant. It's honestly pretty sad. Have moved most my sites off their service and going with MT. At least they answer their phone.

Bonus: My email was down for total of 7 hours this past month...pathetic.

Submitted By :

SeanD

Submitted From :

Web Hosting Jury

Submiter IP :

76.101.138.59 

Date Submitted :

May 9th, 2008

Length of time hosted by this company :

1 - 6 months

Overall Rating :

2 out of 5

Reliability :

3 out of 5

Support :

2 out of 5

Pricing :

5 out of 5

Verdict :

Pros: Sunny price
Cons: Partly Cloudy customer service, Rainy interface design, Stormy and slow servers, basic features considered add ons

I moved my site from Infinology to GoDaddy in hopes of increased performance, reliability and some semblance of customer support. I assumed going with a big name would insure I got what I paid for.

Although the site was stable, the performance of the servers was rather poor. Since moving to my new host, I now realize how bad it really was.

I had a technical issue, my fault, when I transferred my account over. To make a long story short, a credit had to be issued on my credit card and then recharged. Of course, the recharge didn't reflect the coupon code I originally had and the credit for the static IP address was denied, but fully charged back to me. Anyway, headaches no one needs, especially since the fix should have been easy with a decent back end management system.

As far as managing your accounts. Wow...you need a PHD just to navigate the site and figure out where all the tools are. Don't get me wrong here, when I say you need a PHD it's not because the tools are so powerful, they're really limiting and suck, but because the interface must have been designed by a blind monkey banging away on a keyboard. But once you learn where everything is, and the add'l mouse clicks involved, you can move forward to managing your site.

The last issue I have with GoDaddy is the nickel and diming of their offering. You want stats...pay extra. Static Ip...pay extra. More than one email account capable of holding more than 10MB...that's right, extra. FWIW my account was a mid level shared hosting account.

On the plus side, the site never did go down and their domain registration system is pretty good.

In the end, I wouldn't recommend them to a friend, but from what I'm reading you could do a lot worse too.

It's too bad I didn't find this review site six months ago. Would have saved me some anguish.

Submitted By :

fings1

Submitted From :

Web Hosting Jury

Submiter IP :

65.6.152.137 

Date Submitted :

March 2nd, 2008

Length of time hosted by this company :

More than 3 years

Overall Rating :

3 out of 5

Reliability :

4 out of 5

Support :

2 out of 5

Pricing :

4 out of 5

Verdict :

I do not suppose folk at Godaddy surf this site. They are so confident that all their dancing girls and jolly Bob Parsons are on the right track.

I have been with Godaddy for about 5 years now. I have noticed that in the last year the quality of their customer support has taken a downward turn. Basically, they have become more hands off and try to tell you that you should consider upgrading to a better package. So in other words if you do not upgrade you suffer. Is not that some kind of unfair pressure? Surely Godaddy would not think so. Their argument would be that you get what you pay for. Oh but it was not liek that 3 years ago - when they were building their empire and they needed my money.

No - I have had a lot of experience with webhosting companies, and when they begin to behave like that it is a bad sign. It more or less means they become over confident in the size of their boat - and feel that nothing much from one or two customers can sink them. This is a risk factor for the continued success and growth of any organisation. If perchance Bob might glance this site - I say to him "Watch it mate" never lose sight of your main support, the reason for your existence is customers.

I would prefer less webhosting space and less bandwidth and more high quality customer service than, skimpy girls, flashy adds, and poor customer service in any webosting company.

Anyways, I am watching Godaddy closely and preparing to move my business in 2 years time to another host. By the next year I will start the move if things do not improve. I have learned to trust my instincts.

Submitted By :

max

Submitted From :

Web Hosting Jury

Submiter IP :

81.98.240.61 

Date Submitted :

February 16th, 2008

Length of time hosted by this company :

1 - 6 months

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

3 out of 5

Verdict :

The price was great so i tried it. My log in only worked 50% of the time, the control panel was so slow. It took at least 1 minute for pages to load when using the control panel(using comcast optimum ISP).The site on a whole was confusing to navigate,took forever just to find the correct area to make changes to my account. Tech suport offered no help other than to see there online help section....DO NOT USE or you will be sorry.

Submitted By :

standry

Submitted From :

Web Hosting Jury

Submiter IP :

76.117.223.213 

Date Submitted :

January 4th, 2008

Length of time hosted by this company :

1 - 6 months

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

3 out of 5

Verdict :

I opened an account with GoDaddy. As I set up my site, it was like there were ghosts in the server. Logging in worked sometimes and sometimes not. Sometimes my URL pulled up my site and other times not. And so it went with everything.

I spent 3 /12 weeks and many hours following their directions. After almost a month, they figured out that they had given me two user account numbers. Some of my work went to one account and some to the other.

Once they figured that out, they offered to help fix what they had messed up - for $50 to $100 per hour. I went there because of their customer service. I left for the same reason.

Avoid GoDaddy.

Submitted By :

Ken

Submitted From :

Web Hosting Jury

Submiter IP :

67.164.130.232 

Date Submitted :

October 23rd, 2007

Length of time hosted by this company :

1 - 3 years

Overall Rating :

1 out of 5

Reliability :

2 out of 5

Support :

1 out of 5

Pricing :

4 out of 5

Verdict :

I am SO disappointed in the GoDaddy Wild West Hosting service. My SITE AND EMAILS HAVE BEEN DOWN for FIVE DAYS due to a GLITCH IN THEIR SYSTEM, and NONE OF THE FIVE support people I talked to provided the correct information or remedy - even telling me to put input bad data NUMEROUS TIMES!! EVEN AFTER I CORRECTLY TOLD THEM THE PROBLEM!!

I LOST SEO PLACEMENT, TRAFFIC, and REVENUE as a result, and their entities made no gesture or attempt at easing that pain. A traffic blazer or something to help get us back on track would have AT LEAST been appropriate.

To recap: THE PROBLEM WAS THE FAULT OF THEIR SYSTEM, created at the outset by bad info from their representatives, and perpetuated by a complete lack of understanding of their system and additional erroneous info by the technical personnel I personally spoke with.

5 DAYS! And now they say they are going to "escalate my service ticket," but it could "take up to 72 hours for resolution!" What am I paying for? I will go elsewhere, set-up a new account, and let it propagate for a day - and SAVE MYSELF 2 DAYS!

SAD SAD SERVICE GODADDY!!!!

Submitted By :

RED

Submitted From :

Web Hosting Jury

Submiter IP :

74.250.17.219 

Date Submitted :

July 20th, 2007

Length of time hosted by this company :

1 - 3 years

Overall Rating :

2 out of 5

Reliability :

2 out of 5

Support :

1 out of 5

Pricing :

3 out of 5

Verdict :

After having problems with products and support at three other hosting companies, we switched to GoDaddy on the recommendation of a supposedly Web-savvy young co-worker. GoDaddy's prices are certainly enticing, but not so much once you know exactly what you're getting. For example: each e-mail address you create only gets 10 MB of server space, which can be entirely used up with all the junk mail caught by its grossly inadequate spam and virus filtering. To keep legit mail from bouncing at our busiest addresses, I have to log in regularly to manually delete junk and messages with large attachments. We could get more space by buying another e-mail account for $9.99 a year, but why should I have to? Support is also abysmal. Basic questions get answered reasonably accurately, but when the nameservers for one of our sites spontaneously reverting to an outdated forwarding URL following domain renewal, it took a couple of days by e-mail and on the phone with a long string of different support staff to get to the bottom of the problem. The support person I talked with by phone early in the process was downright surly, and the ones who responded by e-mail were mostly just plain incompetent. There should have been one or two techs assigned to my problem so that I didn't have to start from square one with eache new one. Turns out it that the spontaneous reversion happened because GoDaddy's software didn't automatically do something that the domain set-up instructions said it would. I finally got one of the support staff to admit that GoDaddy was at fault, but they said they didn't owe us a credit for the time our site wasn't available! And don't get me started on Bob Parson's sleazy marketing. I came to webhostingjury.com looking for a reliable, economical domain registration and hosting company, and you can bet that as soon as I find one I'll drop GoDaddy like a hot rock.

Submitted By :

birdweb

Submitted From :

Web Hosting Jury

Submiter IP :

71.38.59.86 

Date Submitted :

June 15th, 2007

Length of time hosted by this company :

1 - 3 years

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

5 out of 5

Pricing :

5 out of 5

Verdict :

I bought their page builder software. It took several months to get it up and running. Just a few months later, if I wanted to make changes to my web page I had to buy an upgraded software because mine was out dated. I bought the software and am still (1 year later) am unable to get the web page up and going. My internet email does not block spamers or domains...

Submitted By :

WT

Submitted From :

Web Hosting Jury

Submiter IP :

76.97.158.12 

Date Submitted :

May 9th, 2007

Length of time hosted by this company :

1 - 3 years

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

2 out of 5

Verdict :

We have had technical problems for the past six months with our web page. I have been in constant communications with advanced technical support and can never get the same person twice. Every time requires a complete explaination of the problem and reworking what others have already done. They never find the problem and it continues to plague my business. I give up and will leave GoDaddy for a more reliable site as soon as possible. The only reason I stuck around this long is to prevent the complete rebuild of my web site.

Submitted By :

Ben

Submitted From :

Web Hosting Jury

Submiter IP :

68.3.160.107 

Date Submitted :

April 16th, 2007

Length of time hosted by this company :

More than 3 years

Overall Rating :

2 out of 5

Reliability :

2 out of 5

Support :

2 out of 5

Pricing :

5 out of 5

Verdict :

After hosting my ecommerce site with godaddy for 4 years I'm dumping them. I've been experiencing site outages due to overloaded database servers, lost email, and overall just bad service and support.

Technical support does respond quickly; however, their fist level support technicians only have canned scripts to work from and it's frustrating to continually hear that the problem is with my website code, which has not changed in 2 years.

Godaddy support has told me that the lost emails are my fault. After arguing with them for 2 weeks they finally figured out that all of my company email was being routed incorrectly. They fixed that problem, but now there are times when it takes 24+ hours to receive an email generated by customers from my website.

It took me over a month to get support to look into the database server timeout problems. Finally I called and got someone who was able to validate that the database connection was timing out from my website (and costing me sales).

I was told that another customer was consuming all available server cycles and that nothing could be dome about it unless I moved to dedicated hosting (for a very large fee).

I was also told that part of the my timeout problem was caused by me being a customer for so long that my website was on a very old, slow server and should move to one of the newer servers; once again, for a rather large fee. Nice to see that GoDaddy values their long term customers (that's sarcasm by the way).

So I decided to purchase virtual dedicated hosting; but after 2 weeks decided to cancel because I could not spend 12 hours a day trying to get the server configured (they preconfigure nothing).

Sure GoDaddy is cheap, but if you plan on growing your ecommerce business, you'd be better off hosting elsewhere.

Submitted By :

Loren

Submitted From :

Web Hosting Jury

Submiter IP :

24.8.237.158 

Date Submitted :

April 5th, 2007

Length of time hosted by this company :

1 - 3 years

Overall Rating :

1 out of 5

Reliability :

1 out of 5

Support :

1 out of 5

Pricing :

5 out of 5

Verdict :

People!!! Please do not use godaddy. I've nothing but problems with these guys. I've been with them for a while, right...but! I was stupid thinking that cheap price is everything...NOT TRUE!!!
I am looking for a new hosting company right now...
Just an honest advise to everyone - do not use godaddy.

Submitted By :

Dmitry

Submitted From :

Web Hosting Jury

Submiter IP :

85.141.157.203 

Date Submitted :

April 3rd, 2007

Length of time hosted by this company :

1 - 3 years

Overall Rating :

2 out of 5

Reliability :

2 out of 5

Support :

1 out of 5

Pricing :

4 out of 5

Verdict :

Stay away. They are somewhat cheap, although I have to do every workaround imaginable to get our site working. Their support is terribly and their default answer to everything is 'we do not support code', regardless if it is a coding issue or not. You can do much better.

Submitted By :

Leeinstein

Submitted From :

Web Hosting Jury

Submiter IP :

72.16.197.55